AI Email Automation
An AI agent that reads inbound emails, pulls context from a knowledge base, and drafts replies for review — cutting inbox management from hours to minutes.
Client Overview
Early-Stage B2B SaaS Founder
Public safety SaaS selling to law enforcement agencies. The founder ran sales himself and handled every campaign reply, with no dedicated email rep on the team yet.
Problem
Outbound campaigns brought in more replies than one person could handle. Every reply went to the founder no matter the intent, and each was written from scratch with no templates.
Solution
An intent-routed RAG draft engine that writes directly into Gmail
- Classifies each reply as an objection, meeting request, question, or out-of-office before retrieval
- Pulls the right context every time, grounded in the actual product knowledge base
- No hallucinated claims and no generic responses
- A Drive ingestion pipeline keeps the vector store current automatically
Outcomes
Inbox management dropped from hours to minutes
- The founder approves ready-made drafts instead of composing every reply
- Outbound can scale without treating replies as a hiring problem
- Less cognitive load on the founder
Tech Stack
n8n orchestrates two workflows: reply pipeline and document ingestion.
Orchestration — reply pipeline and Drive ingestion workflow
Intent classifier and draft generator
Inbox trigger and draft creation on the original thread
Real-time availability lookup for meeting-request drafts
Documents uploaded here are automatically ingested into the vector database
Vector database for semantic retrieval and run tracking